Digital support services

Eastwards Service

Digital support services

Eastwards believes in rapid resolution and seamless business operations. Our digital support services help businesses meet their employees worldwide without any constraints by implementing the two-tier approach: service desk and remote resolution.

Interactions with technology play a vital role in the current workforce scenarios to drive better results with digital transformation initiatives. With digital support services, you can assist your employees and provide rapid resolutions within an instant, regardless of their work location.

Every business that operates with the help of IT infrastructure deals with a diverse range of issues on a day-to-day basis, which requires a wide range of skills. Few people prefer the support team’s assistance, whereas the rest need a quick chat or basic guidance. Eastwards prioritizes businesses’ unique needs and preferences and offers a wide range of support services.

Capabilities

Digital support

24X7 Level 1 Service Desk and Level 2 Remote Resolution

Multi-Channel engagement (voice, text, chat, web, email)

Anytime and anywhere on -demand support

Supporting Your Workforce and Digital Transformation Journey

We help businesses improve their growth, scalability, and flexibility in the workforce with our digital support services, we aim to enhance employee interactions and experience. Eastwards aims to exceed client expectations by driving better outcomes.

By using experience analytics based on various parameters, integrated with AI/ML, we continue to enhance our support services and workforce management, while implementing the latest technologies and prioritizing the client on-targets.

Our Digital Support Services include:

24×7 two-tier support services
Worldwide delivery locations
Multi-lingual support and Multi-channel engagement (voice, text, chat, web, email)
On-demand support regardless of employee work location
Hybrid and remote workforce support

Eastwards facilitates resource optimization and cost-effectiveness by integrating automated AI-assisted help along with our team of experts. We drive better results by including the following approaches:

Proactive error resolution and increased first contact resolution
Reduced time to incident resolution and support costs
Enhanced user efficiency and customer experience
Reduced deskside dispatches
Implementation of self-help and self-service

Our customer-centric approach ensures that our Digital Support Services align with the client’s digital transformation goals while improving employee productivity and overall work satisfaction.